Language Automation

This guide will help you understand and use the Language Automation template for language selection and auto-replies in Marqvia. The automation ensures that users receive messages in their preferred language and get the appropriate responses based on their selection.

Understanding the Automation Workflow

The automation consists of the following key components:

• Trigger Node: Detects incoming messages from users and initiates the workflow by checking if a language is already set for the contact.

• Criteria Router: Checks if the user has a saved language preference. If a language is set, it redirects to the corresponding language flow. If not, it proceeds to the language selection prompt.

• Auto Reply & Language Selection: Sends a message asking the user to choose a language. The options are typically English, Chinese, and Malay. The workflow then waits for the user’s response.

• Jump to Automation Nodes: Redirects users to the appropriate response flow based on their language selection. The system will store the chosen language for future interactions.

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Setting Up the Automation

1

Accessing the Automation Template

• Navigate to the Automation section.

• Click on "Import Automation Template".

• Click on "Preview" to view the workflow.

2

Import Automation Template

• Click "Import" to save it to your system.

• Type the "Automation Name".

• Choose the "Channel".

• Click "Save".

Note: There is no need to edit the Event section.

3

Step 3: Customizing the Messages

• Double-click on the Trigger Node. You can refer to our guide on Trigger Conditions for options based on your preference.

• Edit the Criteria Router accordingly. You can add or delete the language options.

• Double-click the Auto Reply and Collect User Inputs node to edit the message as preferred.

• Then, choose the appropriate automation in the Jump to Automation nodes and click "Update Node".

Note: You will need to build the translated automation flows first for the Jump to Automation nodes to function correctly.

4

Activate the Automation

Once you are satisfied with the setup, click Save, then click the Play button to activate the automation.

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Troubleshooting Common Issues

• Issue: Users are not receiving the language selection prompt.

  • Solution: Ensure the Criteria Router is correctly checking the language attribute.

• Issue: Wrong language responses are being sent.

  • Solution: Verify that the Jump to Automation nodes are correctly linked to the appropriate translated flows.

• Issue: Users are getting repeated language selection prompts.

  • Solution: Check if the user's language preference is being stored properly in a contact field.

You may also contact Marqvia Support if you are not able to troubleshoot the issue.