Personal Settings

You can access Personal Settings in two ways:

1. From the left sidebar, navigate to the Settings module and then click on My Profile.

2. Or, click on your profile icon on the top bar, then click on your profile name.

The Personal Settings section has three sub-menus: My Profile , Security & Password, and Notifications. You and your team members can manage these settings for your own accounts.

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My Profile

Here, you can update your profile picture, name, and email address. The name displayed here will be used to identify who sent a chat message. You also have the option to show this name to your contacts when a message is sent manually from your user account.

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Security & Password

Here, you can reset your password by entering your old password and then setting a new one.

Ensure the new password follows these guidelines:

• Use alphanumeric characters.

• Include at least one special character.

• Use at least one capital letter.

• Ensure a minimum length of 13 characters.

If you have forgotten your password, you may also refer to the Reset Password from Login Page or Reset Password for Teams sections of our documentation.

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Notifications

Here, you can enable sound notifications for new incoming messages from your assigned contacts. This will produce a beep sound whenever a new chat arrives.

Note: The sound notification will only work when a new incoming message is assigned to you. If you want messages to be automatically assigned to you, refer to the Auto Assign to User Automation guide.