Campaign Details & Report
To check how your campaign performed, click the See Details button.
This will open the Campaign Details window where you can view both General and Message details.
Campaign General Details
In the General Details window, you can view:
The Total number of Contacts Selected.
Messages Sent, Received, and Failed.
The campaign Conversation Rate, Read, and Sent Status.
Details of when the campaign was created, which template was used, and who created it.
Breakdown of the Send and Read Status
Blocklist: These contacts are marked as blacklisted and will not receive the template message.
Failed: These contacts are not blacklisted but failed to receive the template message. You can scroll down to see the reason for the error.
Not WhatsApp Number: These contacts are not linked to a WhatsApp account.
Pending: These contacts are queued and waiting to receive the template message.
Sent: These contacts have successfully received the template message.
Delivered (double tick): These contacts have received and read the template message. This data depends on whether the recipient has enabled the double tick feature in their WhatsApp settings.
Sent (single tick): These contacts have received the template message but have not read it. By default, all successfully sent messages will appear as a single tick.
Triggered: These contacts were triggered to receive the template message but failed to do so.
Viewed: These contacts have received and viewed the template message. This data also relies on the recipient’s settings for showing the double tick in their WhatsApp account.
Campaign Message Details
The Message Details window allows you to see contact details as well as the status of their interaction with the campaign.
Click on the QUICK FILTERS to see the contacts under each status: Pending, Failed, and Responses.
You can converse with a contact directly from here by clicking the Chat button.
Furthermore, you can view the complete detail of the message for each contact by clicking the View button.
In addition to these, you can apply filters and download the details by clicking the Filter and Download buttons, respectively.
Re-run Campaign
If you wish to re-run the campaign to send the failed messages again, you may click the Re-run button.
Delete a Campaign
To delete a campaign:
Click the Trash icon under the Action column of the campaign you wish to delete.
Then click the Confirm button in the pop-up to finalize the delete.
Warning: It is not advisable to delete a campaign, as once deleted, all messages and data for this campaign will be permanently removed.
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