Editing WhatsApp Flows

You can edit published WhatsApp Flows within Marqvia. Here is a step-by-step guide on how to do it.

1

Select a Published WhatsApp Flow

• Forms that are published will be shown with the status "Published."

• From the list, select the flow you want to edit. You will be able to click on the "Responses," "Edit Flow," and "Preview" buttons.

2

Edit the Form

• Click on the "Edit Flow" button.

• You can rename your Flow Name (WhatsApp Form Name) if needed. If not, just click "Save."

• You can now edit the form again. Once you have completed your changes, click "Save."

• A pop-up will appear. Click "Save" again to confirm.

3

Re-publish the Form

Once it has been saved, the flow will be set back to Draft status. You need to re-publish the form again. Just click on "Publish," and the form will be ready to go.

Important: It is highly advisable to Preview your WhatsApp Flow before publishing. Once a form is published, you are not able to delete it. However, you may depreciate a form, and all its responses will still be stored.