Filter Options

The filter options within the Chat module allow you to efficiently manage and organize your conversations. To access these options, click on the filter icon.

Below are the options you can filter by:

• Tags: Click to view the list of tags used in your Marqvia account. You can search using multiple tags. If you create a new tag, be sure to refresh the page to see it in the options list.

• Assigned To: Click to view the list of users in your Marqvia account. You can search by multiple users here.

• Assign to Department: Click to view the list of departments in your Marqvia account. You can search by multiple departments here.

• Conversation Status: Click to filter conversations by "Open" or "Waiting for Customer Response" status. Make sure to mark the conversation status beforehand.

• Last Message By Customer: Click to filter conversations where the customer's message was the most recent.

• Last Message By Bot: Click to filter conversations where the bot's message was the most recent.

• Unassigned: Click to filter conversations that have not been assigned to any user.

Once a filter has been set, click the Apply button to apply the filter settings, or the Reset button to clear the settings.

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Quick Filters

• Pinned Contacts: Click to filter conversations that have been pinned for easy access.

• @ Mentions: Click to view conversations where your logged-in user was mentioned by a team member.