More info

The "More options" menu in the Marqvia chat module allows you to perform advanced actions, such as changing a conversation's status, managing its read status, assigning a bot, and more.

Conversation Status

This feature is available for Facebook and WhatsApp Official API Channels only.

You can set the chat status to Open, Waiting For Customer, or Closed.

1

Click on the Conversation Status dropdown button.

2

Select the desired status.

3

In the pop-up, you can add a comment and send a message to the customer at the same time.

Leave this blank if you do not wish to send a message.

4

Click Save to apply the changes.

Read Status

To change a conversation's read status:

1

Go to the dropdown button beside the Conversation Status.

2

Select either Mark as Unread or Mark as Read.

Other Functions

Here is a list of other advanced actions you can perform:

• Mark as Blacklist: You can blacklist a contact here. Once blacklisted, the system will not send any business-initiated messages (e.g., Template Messages) to them. You are still able to receive their incoming messages and reply manually during the 24-hour Customer Service Window.

• Assign Contact: Assign the conversation to a specific user.

• Push Chat to Queue: Move the conversation to the queue for another agent to pick up.

• Unassign: Remove the conversation from its current assigned agent.

• Pin / Unpin Contact: Pin a conversation to the top of your tray for easy access.

• Add to Drip Campaign: Enroll the contact in an automated drip campaign.

• Create Follow Up: Schedule a follow-up action for this contact.

• Delete Contact: Permanently delete the contact from your database.