Interactive Messages

Using the Buttons/Options/Product Messages (Interactive Messages) option in the WhatsApp channel, you can send pre-built interactive messages like Buttons, Lists, and Single or Multi-Product messages.

To access the Interactive Messages for the Cloud API WhatsApp Channel, go to Settings → Channels, then click on the Interactive Messages tab under the Channel.

Create an Interactive Message

  1. Click on the + Create Interactive Message button.

  2. Upon clicking, it will open the Create Interactive Message Template builder, where you can define the template name and then select a Message Type.

Fill in the Body Text with your desired message. You can also use Insert Body Placeholder to personalize the content dynamically.

For example, if you set your Body Text as Hi {full_name}, your order is confirmed. When you send the Interactive Message, it will automatically replace the placeholder with the recipient's details, such as Hi Alex, your order is confirmed.

Click Save once done, and you will see the newly created Interactive Message appear in the list.

List of Message Types

There are multiple message types. By default, you will see the first four options only. If you have set up your Catalog, you will have additional options for Single Product and Multi Products messages.

  • Text

  • Buttons/Flow

  • List

  • Address

  • Location

  • Single Product

  • Multi Products

Text

This is the standard message type with text only or text with attachment content.

Buttons/Flow

This is a message type that contains up to 3 buttons.

  • Header Type: Choose to add a Text (a bolded headline before your Body text), or attach an Image, Video, or Document.

  • Body Text: Insert your body content here. You can also use Insert Body Placeholder.

  • Footer (Optional): Add a footer text if desired (a smaller font size text after Body Text).

  • Buttons: Choose to add:

    • Quick Reply: A general button that can trigger a specific automation when clicked.

    • Call To Action: Directs the user to an external website.

    • WhatsApp Flow: Loads a designated WhatsApp Form when clicked.

Note: A Quick Reply button can have up to 3 options, but Call to Action and WhatsApp Flow buttons can only have one option each.

List

This is a message type that contains a button that loads a list of up to 10 options.

  • Header Type: Choose to add a Text, Image, Video, or Document.

  • Body Text: Insert your body content here. You can also use Insert Body Placeholder.

  • Footer (Optional): Add a footer text if desired.

  • List CTA Label: Enter the name of the button that will load the list options. This label should be less than 20 characters.

  • Section Title (Optional): Categorize your list by adding a title for each section.

  • Section Row Title: Provide a title for each option displayed to the user. This should be less than 20 characters.

  • Section Row Description (Optional): Add a description for each option.

  • Callback ID (Optional): Specify an internal ID for the button to trigger specific automations.

Note: You can include a maximum of 10 options across all sections, regardless of the number of sections you create.

Address

Location

This is a message type that collects the location of your contacts.

  • Body Text: Enter your message prompting the user to share their location, e.g., Click to share your location. This will generate a message with a button that, when clicked, opens the user's map in WhatsApp.

Single Product

This is a message type that sends a single product from your catalog to your contact.

  • Body Text: Insert your body content here. You can also use Insert Body Placeholder.

  • Footer (Optional): Add a footer text.

  • Add/Change A Product: Select the single product you want to send with the message. This allows your contact to view the product's details and add it to their cart based on the quantity they desire.

Multi Products

This is a message type that sends multiple products from your catalog to your contact.

  • Text: Insert a headline for your message. You can also use Insert Body Placeholder.

  • Body Text: Insert your body content here.

  • Footer (Optional): Add a footer text.

  • Add Category (Optional): Click to add a category for your products.

  • Add Products: Select the product(s) you want to send with the message.

How to send an Interactive Message

You can use an interactive message easily through the Chat Module by using the messaging tools.

Edit or Delete an Interactive Message

To edit or delete a particular interactive message template:

  • Click on the Edit Icon button to edit it.

  • Or click on the Delete Icon button to delete the template.

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